Question 1

How do I make an appointment?

Accepted Answer

Use our online scheduler or call (401) 389‑3874. Same‑day spots are sometimes available for quick services like oil changes.

Question 2

Do you take walk‑ins?

Accepted Answer

Walk‑ins are welcome for quick checks, but appointments get priority. If you’re on a tight timeline, book ahead so we can plan for your car.

Question 3

Can I drop off my car after hours?

Accepted Answer

Yes — contact us and we’ll coordinate a secure key drop option and confirm where to park at 441 Prospect St. We’ll follow up the next business morning.

Question 4

Do you offer ride assistance while my car is in the shop?

Accepted Answer

We can help arrange a rideshare or local shuttle options nearby. Just let us know when you book.

Question 5

How long will my service take?

Accepted Answer

Oil changes are often under an hour. Diagnosis or repairs vary by vehicle and parts availability — we’ll give you an ETA up front and keep you updated.

Question 6

Can you text me updates?

Accepted Answer

Absolutely. We’ll text photos, videos, or estimates so you can approve work right from your phone.

Question 7

What’s your address and hours?

Accepted Answer

441 Prospect St, Pawtucket, RI 02860. Open Monday–Friday, roughly 8:00 AM – 5:00 PM (call ahead around holidays or storms).

Question 8

Are you open Saturdays?

Accepted Answer

We’re typically closed on weekends to let our team rest. If you have an urgent situation, call and we’ll see what we can do.

Question 9

Can you give me a ballpark price over the phone?

Accepted Answer

For routine services (oil change, rotation), yes. For repairs, we need to inspect your vehicle first so we can quote accurately — no surprises.

Question 10

Do you price match?

Accepted Answer

We aim to be fair and transparent. If you have a written estimate for the same parts and labor, share it — we’ll review and do our best.

Question 11

Is the diagnostic fee applied to the repair?

Accepted Answer

Often, yes — depending on the job. Ask us when booking and we’ll note it on your work order.

Question 12

Do you charge storage fees if my car stays?

Accepted Answer

Only for extended stays due to outside delays (e.g., insurance). We’ll always discuss it first — no surprise fees.

Question 13

Can I see the old parts?

Accepted Answer

Yes. We’re happy to save and show you replaced parts, unless a core return is required.

Question 14

Do you install customer‑supplied parts?

Accepted Answer

Generally no, because we can’t warranty parts we don’t source. In rare cases, we’ll discuss options case‑by‑case.

Question 15

What payment methods do you accept?

Accepted Answer

Major cards, cash, and most contactless payments. If you need to split a payment, let us know in advance.

Question 16

Can you work with my extended warranty?

Accepted Answer

Often yes. Bring your policy info and we’ll coordinate approvals and paperwork with your provider.